Shipping

Bagphic Shipping Policy

At Bagphic, we strive to provide our customers with a seamless and secure shopping experience. Please read our shipping policy carefully to understand our procedures and ensure a smooth delivery process.

Shipping Methods:

  1. All orders shipping to a U.S. address will be shipped via FedEx or UPS with signature confirmation required (unless shipping to military addresses, which will be shipped via USPS).
  2. All shipments are packaged in nondescript packaging to ensure privacy and security.

Shipping Options:

  1. Standard shipping in the continental United States is at a flat rate starting from  $10.95 and up depending on the size, weight, and distance of the item. 
  2. Standard items being shipped in the continental United States offers an automatic insurance claim value of $100 with mainstream couriers. Items shipped via Standard Shipping will take approximately 3-14 business days to arrive from the order date, depending on size, weight, and distance.
  3. Expedited shipping in the continental United States can vary based on the size, weight, and distance of the item. This option is available only for shipments within the U.S. Expedited Shipping will take approximately 3-7 business days to arrive from the order date.
  4. Extraordinary valued items shipping within the continental United States may be elligible for higher insurance claim value depending on the courier. 
  5. Shipping costs may vary for deliveries to Hawaii and Alaska.

Processing Time:

  1. Bagphic normal business hours are Monday through Friday, 9 AM - 6 PM PST.
  2. Orders placed after 4 PM ET Monday through Thursday will begin processing the next business day.
  3. Orders placed after 4 PM PST Friday will start processing on Monday.
  4. Fulfillments will not be processed outside of our normal business hours, including weekends and federal holidays.
  5. Depending on the shipping selection (Standard or Expedited), you should expect to receive your tracking details 3-5 business days before receiving the purchased item(s).
  6. We review, verify, and approve every order. Discrepancies between billing and shipping information may cause a delay. We may contact you, and it is the your responsibility to provide accurate contact and shipping information, including gate codes, or other relevant instructions that may be helpful for the delivery person.

Order Changes:

  1. To ensure you receive your order as quickly and accurately as possible, we limit the changes or modifications that can be made after your order is placed. Any adjustments or Order Changes may delay the processing and shipping of your entire order.
  2. We will make our best effort to accommodate changes, but we cannot guarantee any requests made after the first hour of placing your order.  We’ve outlined the specific circumstances that may allow for an order change:
    1. If you need to your order shipped to a different address other than your billing address, or have any other special shipping instructions.
    2. If you need to add or remove items from your original order. 
  3. Any adjustments may impact shipping times. Additionally, some items may ship from different locations, which could lead to delays or result in separate deliveries.
  4. It is recommended to insure items of high/extraordinary value should an item become damaged in transit. 
  5. It is required to notate any damages with photographic evidence prior to shipping the item as we do not accept return requests for items that are not in the same condition as they were sent to you. 

Valid Addresses:

  1. Bagphic will ship to any valid street address in the United States, including Alaska and Hawaii.
  2. A valid street address includes:
    1. A street number (e.g., house, apartment, office, or other business address) and any relevant unit or suite numbers.  
  3. An invalid Address includes any:
    1. P.O. Boxes.

Order Cancellation:

  1. Customers have 1 business day from the moment the order is placed to cancel the order, e.g., if the order is placed on Friday, then you would have until 4 pm PST on Monday to cancel the order (“Cancellation Period”).
  2. Cancellations not made within the Cancellation Period incur a cancellation fee determined by the value of the product plus shipping cost.

Important Notes:

  1. Bagphic is committed to providing clear and transparent shipping policies to ensure a seamless shopping experience. However, it is the customer's responsibility to fully understand these policies before making a purchase. Bagphic is not responsible for misunderstandings regarding our shipping policy.
  2. Please be aware that the laws of the state of California will govern any disputes related to shipping and order processing.

Contact Information:

  1. For any questions or concerns regarding our shipping policy, please contact our customer service team at love@bagphic.com.